In the event you've received your order with a missing sample, we will require you to email us your order number to email@example.com and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.
In the event that you've received a faulty item, we will require photo proof of the wrongly sent sample and order number, after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.
In the case that you would like to return an item, and the reason is not a result of a Dynamic Sports Gear error, the cost of return shipping will be covered by you.
The product code on your delivery note is unique to the size and color combination of your item. This may vary from the general code found on the item page.
Don't worry, the product code on your delivery note is the one you need to use if you are querying or returning something.
If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Dynamic Sports Gear is a popular spot and gets lots of shoppers at a time. If you receive such email please let us know and we'll make sure to restock the item and fulfill your order.
Unfortunately, we do not currently sell wholesale nor do we authorize the resale of our products. Thank you for your interest!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Contact firstname.lastname@example.org for refunds or questions! We respond within 24-48 hours.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Refunds (if applicable)
Late or missing refunds (if applicable)
Can I exchange my item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please Contact Us with the proof of postage information on your Post Office receipt and we will check this out for you.
Contact at email@example.com